Shipping policy
Shipping Policy
Processing Time
All prints and sketches are carefully prepared and packaged to ensure they arrive in excellent condition.
Orders are typically processed within 3–5 business days after payment is received. Custom or signed items may require additional processing time.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after processing):
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Domestic (U.S.): 3–7 business days
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International: 7–21 business days, depending on destination and customs processing
Please note that delivery times are estimates and may vary due to carrier delays, weather, or customs clearance.
Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email with tracking information (when available).
International Shipping
International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the purchase price or shipping cost.
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order number and photos (if applicable). We’ll work with you to resolve the issue as quickly as possible.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Questions
If you have any questions about shipping, feel free to contact us at tjacobus@jacobusstudios.com